INFOTAIL respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how INFOTAIL collects, uses, stores and handles personal information when you visit our website, contact us, submit an enquiry, use our services, or provide information through advertising and lead-generation platforms including Facebook and Instagram.

1. Information We Collect

Depending on the service or enquiry, we may collect information such as:
Full name
Phone/mobile number
Email address
City, state or country
Educational qualifications and academic information
Plus Two/12th-standard marks or percentage
NEET score or qualification status
Preferred course, university or study destination
Preferred admission intake
Study-abroad or MBBS admission requirements
Information voluntarily supplied through enquiry forms, telephone calls, WhatsApp, email, our website or social-media lead forms
We seek to collect only information reasonably necessary for providing the requested service, counselling or information.

2. How We Collect Information

We may collect personal information when you:
Submit an enquiry through www.infotail.in
Submit a Facebook or Instagram Instant Form or other advertising lead form
Contact INFOTAIL through telephone, WhatsApp or email
Enquire about MBBS abroad, study abroad, nursing or other educational services
Register for counselling or other services
Communicate directly with an INFOTAIL representative
Information submitted through third-party platforms may also be processed according to the privacy terms of the relevant platform.

3. How We Use Your Information

INFOTAIL may use the information collected to:
Respond to your enquiry
Contact you regarding the service you requested
Provide educational and admission counselling
Assess preliminary eligibility for courses or admission opportunities
Recommend suitable study destinations, institutions or programmes
Provide information about application and admission procedures
Follow up on your enquiry
Assist with admission-related processes and services requested by you
Maintain enquiry and customer records
Improve our services and communications
Comply with applicable legal or regulatory requirements
Submitting an enquiry does not guarantee admission, eligibility, visa approval, recognition, licensing or acceptance by any university or authority.

4. Facebook and Instagram Lead Ads

INFOTAIL uses advertising services provided by Meta Platforms, including Facebook and Instagram, to generate enquiries.
When you voluntarily submit an INFOTAIL Instant Form, information such as your name, phone number, email address and answers to admission-related questions may be provided to INFOTAIL.
We use this information primarily to respond to your enquiry and provide relevant counselling and admission information.
Your use of Facebook and Instagram is also subject to Meta's own privacy policies and terms.

5. Communication by Phone, WhatsApp and Email

When you submit an enquiry and provide your contact information, INFOTAIL may contact you by telephone, WhatsApp, SMS or email regarding your enquiry and related services.
Where consent is the basis for a communication, you may withdraw that consent or request that we stop promotional communications by contacting us using the details below.
Withdrawal will not affect processing already carried out lawfully before the withdrawal.

6. Sharing of Personal Information

INFOTAIL does not sell or rent your personal information.
Where reasonably necessary for providing a service requested by you, information may be shared with relevant service providers or educational institutions, such as universities, colleges, authorised representatives or other parties involved in an admission/application process.
We may also disclose information where required by applicable law, regulation, court order or governmental authority.
We endeavour to limit such sharing to information reasonably necessary for the relevant purpose.

7. Data Security

INFOTAIL takes reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing requested services, maintaining appropriate business records and satisfying applicable legal or regulatory requirements.
When information is no longer reasonably required, we may securely delete or anonymise it, subject to applicable law.

9. Your Choices and Rights

Subject to applicable law, you may contact INFOTAIL to:
Ask what personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request that certain communications from INFOTAIL stop
Raise a concern regarding the handling of your personal information
Requests can be sent to info@infotail.in.
India's DPDP framework provides rights and mechanisms concerning personal-data processing, including withdrawal of consent where consent is the basis of processing.

10. Children's Privacy

INFOTAIL's educational services may involve students who are under 18.
Where personal data of a child is processed and applicable law requires parental or guardian consent, INFOTAIL will take appropriate steps to obtain verifiable consent from the child's parent or lawful guardian before such processing.
Parents or guardians may contact us regarding information relating to their child.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies for website functionality, analytics, security and performance.
Third-party services integrated with the website may also use cookies or similar technologies in accordance with their own privacy policies.
Where legally required, appropriate consent mechanisms may be provided.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, universities, social-media platforms or other services.
INFOTAIL is not responsible for the privacy practices or content of independent third-party websites. Users should review the applicable privacy policy before providing personal information to such third parties.

13. Changes to This Privacy Policy

INFOTAIL may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies or applicable legal requirements.
The latest version will be published on our website with the updated effective date.

14. Contact INFOTAIL

For questions, requests or concerns regarding this Privacy Policy or your personal information, contact:
INFOTAIL
First Floor, Rani Vihar
Plamood-Marappalam Road, Pattom P.O,
Trivandrum – 695004
Kerala, India

Email: info@infotail.in
Phone: +91 9778569432 / 0471-2469440
Website: www.infotail.in

Effective Date: 5 September 2026
Last Updated: 5 September 2026